退款政策

We are here to help and create a great shopping experience for you! If you are dissatisfied with your order, please contact us within the first 3 days of receiving your order. 

Eligibility for Refunds:

• Receiving items different from your order
• Missing items
• Defective or damaged item

Due to the nature of our product, we do not accept returns, but if you are dissatisfied with your order, contact us immediately so we can try to make it right for you. 

Refund timeline:

After contacting us about the order issues, we will notify you if the refund was approved or not. If approved, you will be refunded back to your original payment method or store credits.

If you have an issue that isn't covered below, please reach out to our team at pollouphk@gmail.com and we'll help work through a solution.