運送政策
SHIPPING DELIVERY
We offer free shipping within Hong Kong on orders over HK$500.
- We deliver to most residential, commercial, and industrial areas in Hong Kong Island, Kowloon, and New Territories (except for certain rural areas and outlying islands). For details of the areas outside our usual delivery service, please click here.
- For areas outside our usual delivery service, we may endeavour to arrange alternative delivery service and, if so, we may contact you for extra shipping fees. Please note that there is no guarantee we will be able to arrange alternative delivery service to areas outside our usual delivery service.
- In most cases, we will arrange for GOGOX to deliver your order. GOGOX will endeavour to contact you at the phone number that you have provided to us prior to delivery.
- If GOGOX is unable to contact you or complete delivery based on the contact details that you have provided to us, we will cancel your order and we will not provide you with any refund or compensation.
- Our products are to be refrigerated immediately after receipt. We are not liable for any issues caused by our products being left unattended or unrefrigerated after delivery. This includes but is not limited to theft, tampering, contamination, and food spoilage due to non-refrigeration.
DOMESTIC DELIVERY
- Orders are delivered between Mondays to Sundays, except on public holidays.
- For orders that do not meet our free shipping minimum, a delivery fee of $75-$90 will be charged for deliveries to Hong Kong Island and New Territories or $50-$65 for deliveries to Kowloon.
- When completing the order, please select your preferred delivery time: (a) 12:00-18:00 or (b) 18:00-22:00
ORDER PROCESSING TIME
Subject to product availability, orders will be shipped within 5 working days after your order is received and payment is cleared.